tcg77's Privacy Policy

Introduction & Scope

tcg77 is a secure and reliable online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how tcg77 collects users' personal information, the purposes for which it is used, who it may be shared with, and the measures we take to protect your data.

This Policy applies to the tcg77 website, mobile version, and all related services. By using our platform, you are considered to have given your consent to the terms of this Policy.

What Information We Collect

When you register on the tcg77 platform and use our services, we may collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Current address and contact details
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for payment processing)
• Bank account details (for bank transfers)
• Transaction history and amounts

Please note that tcg77 does not store sensitive information such as full card numbers or bank PINs.

2.3 Technical & Usage Information

• IP address and device information
• Browser type, operating system, and language settings
• Service usage patterns and login session duration
• Data collected from cookies and similar tracking technologies
• Gaming activity data such as betting history and win/loss records

2.4 Voluntary Information

Information you provide when contacting our customer support — such as details of a complaint or issue — is also kept in our records.

Purpose of Data Use

tcg77 uses the collected information for the following legitimate purposes:

• Account management: To complete registration, login, and identity verification processes.
• Payment processing: To securely process all financial transactions, including deposits (minimum ৳500) and withdrawals (minimum ৳1,000).
• Service improvement: To analyze user experience and improve the platform.
• Customer support: To provide 24/7 assistance via live chat and email.
• Security & fraud prevention: To detect and prevent unauthorized access, money laundering, and other illegal activities.
• Responsible gaming: To identify unusual playing patterns and provide users with the necessary support.
• Legal obligations: To comply with applicable laws and regulations.
• Personalized notifications: To send you relevant offers and information based on your preferences (subject to your consent).

Cookie Policy

tcg77 uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate the platform's core functions.
• Functional cookies: Help remember your language preferences and settings.
• Analytics cookies: Used to analyze website traffic and usage patterns.

Data Sharing & Disclosure

tcg77 does not sell users' personal information to third parties. However, information may be shared in a limited way in the following circumstances:

5.1 Service Providers

Information is shared with payment gateways (including bKash, Nagad, Rocket, Upay, and banking partners), identity verification agencies, and technology service providers only to the extent necessary to deliver services. These organizations are required to follow our guidelines and privacy standards.

5.2 Legal Obligations

Information may be disclosed as required by applicable law or pursuant to a valid order from a competent authority. In such cases, tcg77 will not provide information beyond what is strictly required.

5.3 Business Changes

In the event of a business restructuring, merger, or acquisition, user information may be transferred. We will notify users before any such change takes place.

5.4 Protective Disclosure

Information may be disclosed when necessary to protect the rights, property, or safety of tcg77 or its users.

Data Security Measures

tcg77 follows multiple technical and administrative measures to protect user data:

• SSL encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Secure servers: User data is stored on secured servers and regular security audits are conducted.
• Access control: Only authorized personnel can access data on a need-to-know basis.
• Two-factor authentication: Two-factor authentication is used to enhance account security.
• Security policy: All staff operate under strict confidentiality agreements.

Data Retention Period

tcg77 retains user data only for as long as necessary. In general:

• All required data is retained while the account remains active.
• After account closure, financial transaction and identity-related data may be retained for a specified period as required by legal obligations.
• Marketing-related data is deleted after consent is withdrawn.
• Security logs are kept for a defined period and then automatically deleted.

User Rights

As a tcg77 user, you have the following rights regarding your personal data:

8.1 Right to Access

You may request to know what information we hold about you. tcg77 will provide this information within a reasonable time.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your data. However, data retained for legal obligations or legitimate business purposes may fall outside the scope of this right.

8.4 Right to Object to Processing

You may object at any time to the use of your data for marketing or promotional purposes. Upon receiving such a request, tcg77 will stop all marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. After verifying your identity, we will process your request promptly.

Protection of Minors

tcg77's services are for users aged 21 and above only. We do not knowingly collect any information from minors.

An age verification process is followed at the time of registration. If we become aware that information from a minor has been collected accidentally, that information will be deleted immediately and the associated account will be closed.

If you become aware that a minor is using our platform, please notify us at [email protected].

Third-Party Links & Services

Some third-party payment gateways or services may be used through tcg77. These services have their own privacy policies and tcg77 is not responsible for them. You are advised to review the relevant third party's policy before using their service.

tcg77's gaming services include providers such as Pragmatic Play, Evolution Gaming, and Spribe, among others. These providers follow their own data policies.

Policy Changes

tcg77 reserves the right to change this Privacy Policy at any time. If any significant changes are made, we will post a notice on the platform and/or inform you via your registered email.

Updated policies take effect from the date of publication. Continued use of the platform after any changes means you agree to the revised policy.

Responsible Gaming & Data

tcg77 is committed to responsible gaming. We use data related to a user's gaming behavior solely for their protection — for example, to identify signs of excessive gaming and provide the necessary support.

For more information on responsible gaming, visit our Responsible Gaming page.